Australia Privacy Amendment Enhancing Act 2012
Privacy Amendment Enhancing Act 2012 mandates the duty of certain data controllers to make sure information available. (b) The data controller has not notified the relevant particulars in respect of that processing under section 18, the data controller must, within twenty-one days of receiving a written request from any person, make the relevant particulars available to that person in writing free of charge.
HOW WE COLLECT YOUR PERSONAL INFORMATION
Wendy Russell and related entities collect your personal information for the following main purposes:
to keep clients and contacts informed of current developments and the products and services we offer;
to maintain contact with clients;
to notify contacts and clients of events, products and services;
to manage and administer the products and services we offer;
to improve our websites to provide you with a personalised experience; and
to provide you with information about other products and services we offer that may be relevant to you.
We may collect your personal information via a number of methods. These include in person at a meeting or seminar, when you register for e-newsletters, fill out a form, download an electronic file such as an e-book or checklist or correspond with us via our website, email or by telephone.
We never sell, rent or trade your personal information. We may share your personal information with our related companies and other third parties who provide services to us or on our behalf.
On occasion, it may be necessary for us to collect your personal information from a publicly available source. We will only do so where you have consented, you would reasonably expect us to do so, or if it is necessary for us to perform a specific service.
PERSONAL INFORMATION COLLECTED
Generally the personal information we collect consists of your full name and contact details. This may include postal and email address, phone and mobile number and business contact details. Where relevant we may ask you for other information. To deliver our more complex services, it may be necessary to collect information including employment status, income, dependencies and asset and liability information.
We may collect personal information such as your IP address and web activity through third-party companies such as Pardot and Google Analytics if you interact with us over the internet.
Usually, we will not collect sensitive information (e.g. data relating to professional memberships, race or ethnic origin, religious beliefs, political opinions, criminal record, physical or mental health, or sexual orientation) from you. We may do so only if it is reasonably necessary for one or more of our functions and you explicitly consent beforehand.
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information to perform our services, respond to your requests and provide you with information about the Company.
We may disclose your personal information to third parties who assist us to provide the products and services you request (e.g. a specified broker, financial planner, bank, financial institution, building and pest inspector, town planner, solicitor or accountant). With your verbal or written consent, we may use or disclose your personal information to the following third parties:
• • • • •
We require third parties to protect your information in a manner consistent with this policy and the Privacy Act 1988 (Cth). We will never sell your personal information.
Wendy Russell and related entities operate in Australia. As a result, your personal information is likely to be used in other States, Territories and overseas. Where your personal information is provided to overseas entities,
those that provide, manage or administer our product or service to you;
those involved in product planning and development;
your representatives, including your broker, accountant, and legal advisers; and/or
those required or authorized by law, for example, government or regulatory bodies for purposes related to public health or safety, the prevention or detection of unlawful activities or to protect public revenue.
we will take reasonable steps to ensure that the information remains secure and is used in a manner consistent with this policy and our obligations under the Privacy Act 1988 (Cth).
If personal information is not able to be collected, this may impact the level of service The Company is able to provide.
We may use your personal information to market our services, including by phone, email or SMS. If at any stage you no longer wish to receive this marketing, please send an email to firstname.lastname@example.org with your full name, postcode, mobile number and the communication mediums you wish to unsubscribe from. We will endeavour to process your request within 21 days.
We will hold your personal information for such time as required to fulfil the purposes for which it was collected, or as required by law.
SECURITY OF YOUR PERSONAL INFORMATION
We take the security of your personal information very seriously. We will take reasonable commercial measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Your information may be kept in electronic form or hard copy.
We implement a number of processes to ensure your personal information is safeguarded. Our processes include the following:
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We take reasonable care to ensure any personal information you provide us via our website is protected. For example, if we require your sensitive information our websites have electronic security systems in place which include data encryption. Depending on your involvement with our Company and the type of information collected, user identifiers, passwords or other access codes may also be used to control access to your personal information.
You are not required to provide us with any personal information as a visitor to our website. You may choose to remain anonymous or to provide us with a pseudonym if you do not wish to reveal your identity. However, please be aware that if this is impractical we may be unable to provide you with proper services.
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BLOGS, FORUMS, AND OTHER SOCIAL MEDIA
Wendy Russell and related entities communicate with clients through social media, forums and other interactive platforms. Any personal information you disclose on these sites may be read, collected and used
information storage security policies;
security measures for systems access;
providing discreet meeting areas for confidential discussions;
accessed control for our Customer Relationship Management systems; and secure web forms when collecting sensitive information.
ACCESS TO YOUR PERSONAL INFORMATION
To request access to your personal information, please email Wendy Russell. In certain circumstances, we may be able to deal with your request over the telephone or in person. Otherwise, we will endeavour to process your request within 21 days. In some circumstances, we may refuse to give you access.
We take reasonable steps to ensure that the personal information we collect and the store is accurate, up-to-date and complete. Should you wish to access your personal information to ensure it is accurate, up-to-date, complete, relevant and not misleading, and if not, to correct it, please email Wendy Russell.
If you believe we have breached an Australian Privacy Principle or registered Australian Privacy Principle code and would like to make a complaint, you can do so in writing by emailing or writing to Wendy Russell. We will endeavour to respond to your complaint within 30 days.
You may direct any subsequent complaints to the Office of the Australian Information Commissioner (OAIC) at http://www.oaic.gov.au/privacy/making-a- privacy-complaint.