CLIENT CASE STUDIES

Many of my clients are private people and we respectfully maintain discretion of full names, property addresses and purchase prices. For the benefit of future clientele such as yourself, the following clients have given their permission to showcase results, testimony and feelings about their experience partnering with me. To be connected to obtain a direct reference, kindly send a request via email to – hello@wendyrussell.com.au.

"Her knowledge of the market made us feel confident that we were making the right decision."

Luxury Homes in Brisbane

SERVICE | auction strategy

BRIEF | dream home

RESULT | > $100K under budget

5/5

“We worked with Wendy to acquire our home in Brisbane and she made the whole experience very comfortable and delivered a very positive outcome.

From the moment we first made contact she was extremely communicative and responded to all our questions quickly, with considered and knowledgeable input.

Her advice was spot on with the right combination of cold hard facts tempered with the recognition that purchasing a home to live in has an element of intuition to it.

Being new to the city we didn’t know the market and we weren’t comfortable with attending auction ourselves.

Her knowledge of the market made us feel confident that we were making the right decision and strategy with regards to the purchase and ultimately she secured a spectacular property for us well within our budget.”

Caroline & David - Graceville

"We estimate Wendy saved us at least $500K."

Luxury Homes in Brisbane

SERVICE | start to settlement / auction

BRIEF | interstate relocation / dream home

RESULT | > $150K under budget

5/5

“We made the decision to move from Sydney to Brisbane to be closer to family now that we had started a family of our own.  Sydney was great and we lived in an area close to the water and with plenty of nightlife and shops close by – we wanted to find something as close as possible to the lifestyle that we had there.  

 
We’d had a number of flights to Brisbane as a family to check out properties a number of times.  We even divided and conquered with only one of us traveling to see 7-8 properties in a single day.  We didn’t quite know the exact suburb that we wanted to be, so this made the hunt a bit more difficult. Going from one side of Brisbane to the other for opens on a Saturday really isn’t practical – we found out the hard way.  
 
One night, we decided that we cannot keep doing the back and forth when a new property was listed, only to see it in the flesh and realise that it did not match the photos (….what a surprise…).  
 
So, we decided that we needed a buyers agent.  
 
I’d had some experience with buyer agents in Sydney, so I was wary of some of their games as well – they say they work for the buyer, but take kick-backs from the selling agent for introducing you (the buyer) to the sales agent and “negotiate” on your behalf, all for a modest sum of 20% of the sales agents’ commission.  
 
So, Mr. Google to the rescue.  When I saw Wendy’s website and read through some of what she wrote, I immediately sensed her authenticity. This of course followed by a phone call at a scheduled time with her – no just calling out of the blue, she is the ultimate professional.  This was a two way interview – I wanted to know if she was right for us, and she wanted to make sure that we knew what we wanted and were ready to go.  
 
After that call, we felt it was a match made in heaven, as they say.  
 
It took us quite a while to buy something, probably about 8 months.  Wendy was by our side the entire time.  Late night calls, early morning text messages, errands run on our behalf; she was next level!
 
She saved us money in more ways than you’d expect and her contacts are incredible.  One way that stands out that she saved us is doing her due diligence on a property that had character overlay and she brought in a town planner to determine if we could undertake significant renovations for a reasonable amount.  We did not buy that property as there was too much risk with council restrictions on the renovation and the cost of the renovation would have been double our budget.  In this instance, we estimate that Wendy saved us at least $500k.  
 
We continued our search with Wendy leading the charge, helping us to open our eyes to different parts on Brisbane and getting us inspections into homes that sales agents had no clue the property was for sale.  
 
As mentioned, we wanted to be walking distance to the water without our house flooding, walking distance to shops and not under a flight path.   We didn’t make it easy for Wendy, and she stayed to course with great resolute!
 
In February 2023, Wendy bid at auction for us and secured our dream home – one that only a few months prior we thought there was no way we could afford.  She did a great job and held her ground in the process.  
 
Wendy is one solid person. Dependable, reliable, goes over and above, and is truly independent – not on the kick back from sales agents.  
 
If I was buying again, she’d be #1 on my speed dial.”
Paul & Claire - Bulimba

"Wendy was brave enough to challenge our thinking."

Luxury Homes in Brisbane

SERVICE | start to settlement / auction

BRIEF | interstate relocation

RESULT | > $100K under budget

5/5

“We bought our beautiful family home with Wendy’s help. We were time poor and looking to relocate interstate. She never hesitated to visit houses for inspections we showed interest in. 

She was also brave enough to challenge our thinking using her in-depth market knowledge of where to buy and what to buy.

As a result we bought our dream home, and were so happy we enlisted her services a second time to purchase an investment property for us. Can’t recommend Wendy enough. 5 star all the way.”

Ben & Nicole - Ascot

"Wendy was exactly what I wanted and she far surpassed our expectations."

Luxury Home on The Corso, Isle of Capri

SERVICE | auction strategy

BRIEF | upsize to dream home

RESULT | > $50K under budget

 

5/5

“Wendy was recommended to us by a top agent in Brisbane to bid on our behalf at an auction on the Gold Coast. We had been targeting this particular area for a while and had seen a lot of competition in the market for these properties.

I was keen to remove the emotion and engage an expert to represent us at auction, Wendy was exactly what I wanted and she far surpassed our expectations. We discussed the preferred strategy and pricing limits prior to the auction and she confidently bid on our behalf and was able to slow the auction down and secure the property below our agreed limit.

I’m confident that we wouldn’t have achieved this outcome without Wendy and her experience and I have no hesitation in recommending Wendy’s services. Extremely well done Wendy – many thanks!”

Adam & Nicole - Isle Of Capri

"Perfect location, off-market and within about 2 weeks - amazing!"

GRANGE

SERVICE | start to settlement

BRIEF | interstate relocation

RESULT | off-market purchase

 

5/5

“Wendy found us a home that ticked every single box (and more!), perfect location, off market and within about 2 weeks – AMAZING!

We were interstate so Wendy had to do a lot of due diligence, photography & videography on our behalf. Wendy operated quickly, professionally and her wealth of knowledge was above and beyond expectations. We can’t thank Wendy enough!”

Alex & Lucy - Grange

"Wendy and her team have been professional, knowledgeable and incredibly helpful."

Luxury Homes in Brisbane

SERVICE | start to settlement

BRIEF | home upsize

RESULT | $10K re-negotiation price reduction

 

5/5

“Wendy is fantastic. I’ve had the pleasure of working with her twice and my partner has employed her services once. Each time, Wendy and her team have been professional, knowledgeable and incredibly helpful. At the outset of the process, she took the time to understand our needs and preferences and then worked tirelessly to find properties that met those criteria. She was available to answer any questions or concerns we had and provided valuable insights and advice throughout the entire process. 

Her negotiating skills are very impressive and we’ve been able to secure an excellent price for each of the properties we have purchased. She also has consistently gone above and beyond in her efforts to ensure the transaction went smoothly and was always available to help us navigate any challenges that arose. 

Overall, we could not be more impressed with the service that Wendy provides. I continue to recommend her to family and friends who are looking to purchase and would use her again. Thank you Wendy!”

Daniel H - Bulimba

"Negotiation skills, attention to detail and tenacity lead Wendy to securing the deal below the property’s true market value."

Luxury Homes in Brisbane

SERVICE | start to settlement

BRIEF | home upsize

RESULT | secured under budget

 

5/5

“My wife and I cannot recommend Wendy highly enough to any prospective buyer looking for an advantage in the rough and tumble world that is the Brisbane real estate market. We had been living overseas for the last 16yrs and the need relocate back to Australia meant it was critical that we find the perfect family home. With COVID restrictions and the market moving so quickly it became evident early in our search that we needed help if we didn’t want to miss out on the right property.

Whilst we recognised the support of a buyers agent was critically important we didn’t want to settle and had to find somebody who balanced pure professionalism, straight talk, a focus on delivering the highest levels of customer service and a person that would go above and beyond to secure the right property – these are the qualities we found in Wendy.

Even though we were living in Singapore Wendy was always able to communicate proactively and keep us abreast of all the movements in our search for the right home. Through her extensive network and deep professional relationships Wendy was able to secure us the home that we loved, in the area that we wanted even though it’s one of the most competitive places in the Brisbane market. Negotiation skills, attention to detail and tenacity lead her to securing the deal below the property’s true market value. The testament to her ability meant that just two months later in the hunt for another investment property we used Wendy to secure an off market unit that settled within six weeks and well below our budgeted price.

I cannot recommend Wendy highly enough and for any future needs I’ll definitely be using her services again.”

Matt & Kieren - Clayfield
5/5

"When it came to finally securing a property we loved, Wendy did everything possible to make sure it was ours."

SERVICE | start to settlement

BRIEF | first home

RESULT | secured despite multiple offers

“We had been searching for a property for a few months on our own, and as first home buyers who have very busy work lives, we were completely overwhelmed. The market we stepped into was extremely competitive, with multiple offers on every property and it felt like an impossible task. Initially we were quite unsure about investing in a Buyer’s Agent, but from the moment we had our first consultation with Wendy we knew it was the right decision for us. She took the time to get to know us, understand exactly what we were looking for and answer any questions (which were many). We left the consultation feeling confident and excited.

Throughout the whole process, Wendy’s communication was amazing. Always taking the time to answer every question we had with so much patience – her knowledge is next level. The process itself was actually really enjoyable as well! We loved getting videos of property walk-throughs, which also meant we didn’t have to spend every weekend going to multiple open homes. Any property we had a genuine interest in we received a full due diligence report as well, which we found incredibly helpful. When it came to finally securing a property we loved, Wendy did everything possible to make sure it was ours – including back and forth negotiations at 9.30pm!! We truly believe we would not have been able to purchase our dream home without her. Wendy (and her team) went above and beyond our expectations and made the process of buying our first home a truly enjoyable experience. We can’t recommend Wendy highly enough to anyone looking to purchase a property in Brisbane!”

Mitch & Briana - Murrarie
K and M

SERVICE | auction strategy

BRIEF | dream home

RESULT | secured within budget

5/5

"Wendy secured the property for us at exactly the number we wanted."

“In late 2019 we were moving our young family back to Brisbane from interstate and had been watching the property market for about 18 months. Upon arriving in Brisbane we narrowed our search to three main locations and undertook detailed research, including viewing multiple properties. Two areas were comfortably within our budget and the third was a stretch, but was our dream location. We have bought a number of properties previously, but none through auction, so when we saw an amazing house come up in our dream location that we thought may be within our budget we knew we needed to prepare. We did plenty of research and devised what we thought might be the best auction strategy, but our inexperience buying at auction was leading to nagging doubts. 

We came across Wendy via social media and were immediately impressed so we set up a meeting. From the outset Wendy inspired confidence. She was simply outstanding to deal with. We discussed with her our thoughts and picked her brain on pricing and the best strategy to employ on the day. Wendy’s experience, market knowledge (including specific written market analysis for the property we were interested in) and personal relationships with key real estate professionals shone through and we knew we were in the best of hands.

We also knew that competition for the property was going to be stiff and it was! Wendy executed our agreed strategy to perfection and despite around ten bidders plus multiple parties holding contracts and an auction that lasted over an hour, Wendy secured the property for us at exactly the number we wanted.

We feel very blessed to have come across a professional of Wendy’s calibre – she is literally the best at what she does. We secured the dream home for our family and have made a trusted, lifelong friend in the process! We have no hesitation in recommending Wendy and will continue to actively refer friends and family to her.

If you are looking for a Buyers Agent with integrity, then do yourself a favour and speak to Wendy. We are sure it will only take one conversation for you to see what we saw. Thank you Wendy, we will forever be grateful for your wise counsel, steady hand and your amazing negotiating skills – we can’t thank you enough!”

K & M - Hendra
5/5

"Her knowledge runs very deep and her skills and experience are first class."

SERVICE | start to settlement

BRIEF | interstate relocation

RESULT | secured despite multiple offers

“My husband and I decided to relocate our young family from Sydney and move to sunny Brisbane. We had no idea where to start. We searched for a few months independently and felt so overwhelmed and lost in the process. Questions kept appearing. How do we know if it’s a good part of the suburb? How can we do the legwork from another state? How can we feel confident bidding on a house from so far away? Then, through a social media referral we were recommended Wendy.

From the start and feeling quite overwhelmed, Wendy guided, educated and checked-in with us along our journey. There were many, many phone calls and questions but her superior knowledge, her contact list of agents and connections allowed us to secure our forever home to raise our young children. Her knowledge runs very deep and her skills and experience are first class.

Wendy is an impeccable people reader. My husband and I had been going back and forth about a property for a few weeks. We absolutely loved it but there was one factor that made us feel a little uneasy. We were due to bid at auction on it. A few days prior I called Wendy and told her our doubts. We had been working with Wendy for a few months by this time and knew us and our brief quite well. She took the time to listen and confidently reflect back her thoughts on the situation. We ended up not bidding, and I can safely say we are so glad we didn’t. She is there as a sounding board and provides a professional unbiased opinion. We never ever felt pressured to buy. She invests so much time into her clients she truly wants to find that perfect home as much as we do!

Even though the search took longer than my husband and I anticipated, we found our perfect home! We went to a multi offer scenario. Wendy took the time to talk us through the strategy, and made us feel at ease. She executed our strategy perfectly. She was right every step of the way, if we had not taken her advice in this instance, we wouldn’t have secured our dream home. For that we are forever grateful.

To cap it all off – it has been 2 months since we settled on the house. We have stayed in contact with Wendy and she has gone above and beyond any expectation we had of her service. She opened our house up for trades, removalists and even did a grocery shop!!

We would absolutely recommend her to anyone looking to buy in Brisbane. She is professional, warm, witty and smart all rolled into one.  Wendy Russell, our professional agent, strategist and a friend forever!”

Trevor & Liz - The Gap
S & S

SERVICE | start to settlement

BRIEF | first home

RESULT | secured under budget

5/5

"Wendy went above and beyond throughout this process - especially during a pandemic!"

“Being first home buyers, we didn’t have a clue on how to go about finding the right property for us. From our first meeting onwards, Wendy put us at ease and gave us comfort and reassurance about the process. She not only guided us but was also a great sounding board for different property ideas.

We wouldn’t have got our dream home without her. It’s her expert negotiation skills and experience, that got us the property and also saved us a lot of money. Wendy went above and beyond throughout this process… especially during a pandemic! And now we’re popping the champagne in our dream home. Thank you Wendy for all your help and support. I would highly recommend Wendy to anyone looking to buy a property. It’s the most important decision of your life and you need a professional who knows how this process works.”

S & S - Wooloowin

CASE STUDIES.

Highgate Hill
BRIEF | FAMILY HOME / INTERSTATE RELOCATION

R and S approached me because they were relocating to Brisbane for work. Both being working professionals they had no time to look for property and residing interstate made property inspections and attending auctions out of reach. They knew they needed a professional on their side if this purchase was to be a success.

Here’s where I stepped into the picture…

R and S knew the style of home they wanted and we pinpointed the right areas with laser precision. They had to be within a short walk of their work and so when the right property came available, we needed to secure it.

I assisted with auction representation on the day, bidding tactics and walk away price setting. The property was secured under our budgeted limit following multi-bidders and an intense auction.

 

What the Clients had to say…

“Wendy, thank you for all your hard work. We certainly couldn’t have done it without you. You made the whole process so easy for us and we were very reassured having you onboard. Your service was 100% and fulfilled all our expectations so thank you. We are so excited!”

unnamed 57
BRIEF | FORVER HOME / INTERSTATE RELOCATION

J was prompted to reach out to me after she saw one of my online videos discussing offers and how to best position them for success.

She had recently missed out on a property she had her heart set on and was extremely disappointed it hadn’t worked out. She needed to appoint the right person who could not only find her “second” dream home, but make sure the property was actually secured this time around.

I worked with J for several months, targeting ideal homes in her chosen suburbs and letterbox dropping the owners with a personalised prompt to sell letter. Coincidentally, an exact home we had targeted came available for sale in an off-market capacity.

I had worked with the agent previously and had built a great rapport. It took a few weeks to negotiate the deal, and the end result saw both parties extremely satisfied with the outcome. J could move in to her dream home and the sellers could move on to their new one.

 

What the Client had to say…

“I gave Wendy a reference picture of my dream home. I wanted a colonial Queenslander in a certain area of Brisbane. They’re not easy to find and once found, bids are competitive. Wendy was extremely pro active in her search and communicated her results back to me regularly. A few months later the actual house I’d referenced came up for sale in an off market capacity. Wendy helped me secure the purchase of this home and at a decent price, something I am one hundred percent certain I wouldn’t have succeeded in doing without her.

Beyond this incredible skill and talent Wendy has for negotiating, she is a wonderful person, always respectful, supportive and caring. She was patient, kind (understanding the stress of purchasing a home to live in) and completely transparent in her dealings with both myself and the seller.

She also organised everything to do with the purchase and settlement personally. When you engage Wendy, you deal with her direct, not an assistant.

I wouldn’t hesitate to recommend Wendy for anyone wishing to purchase a property in Brisbane. You won’t find a better buyer’s agent.”

Balmoral
BRIEF | EXECUTIVE HOME

What the Client had to say…

“Having no experience of the Brisbane property market and concerns about oversupply of apartments I decided to engage Wendy to help me clarify my brief so we could focus the house hunt; (which admittedly had been “all over the shop” until that point).

We decided that with my budget and requirement for an executive low maintenance residence that we would begin looking at townhouses in the Bulimba/Hawthorne/Balmoral precinct.

The brief changed slightly once we started to view potential options as my preference was for something freehold and this meant increasing the original budget.

Alas, we found a house that had been for sale for a few months and the seller had rejected an offer early in the sales process.

With no other options they had decided to go to auction and had pulled the advertisement.

Wendy knew the sales agent well and managed to secure the property with a single, strong offer. Fortunately they accepted and the rest is history.

The icing on the cake was that as part of the valuation for the mortgage, the property valued at approximately $200k more than I paid for it! A result indeed.

Wendy made the buying process pain free and focused on all the tasks that I had no interest or time to do myself, such as dealing with agents, initial viewings, due diligence etc etc. We also had fun and a good laugh while out and about checking out Brisbane properties.

I wouldn’t hesitate to recommend Wendy to anyone wishing to purchase a property in Brisbane. You won’t find a better Buyer’s Agent.”

HOLLAND PARK
BRIEF | FAMILY HOME / RELOCATION FROM SOUTH AFRICA

D and her family were referred to me via a colleague in finance. Having a very limited understanding of the Australian property landscape and the process by which to facilitate a home purchase under Foreign Investment Review, I worked with D and her two daughters to secure their perfect home in Holland Park, prior to auction.

Following many weeks of inspecting “potentials”, this stunning home with city views revealed itself as The One. It ticked all the right boxes and rather than risk losing the property to another buyer at Auction, D was keen for me to take it off the market immediately with a strong cash offer that secured the property despite multiple offers from other buyers attempting to do the same.

What the Clients had to say…

“It feels so good to have a home. We all appreciate your advice and help and it’s been a pleasure working with you.”

EAST BRISBANE
BRIEF | FAMILY HOME

C and N approached me to help them secure a family home following many months in the market searching on their own. When I first met with N, I quickly realised why they had been unsuccessful in securing a home up until this point – they lacked confidence and clarity.

We worked together for a few more months before the right one made it’s appearance, all the while I acted as the sounding board steering them in the right direction when it came to properties and their market price.

We purchased prior to auction and despite several other offers in the mix, I was able to convince the selling agent that our offer was the strongest of the bunch. 30 days later, C and N moved into their new home in East Brisbane.

 

What the Clients had to say…

“Wendy’s service is bespoke, from the initial consultation to refining the Brief, short listing properties all the way through to settlement – her approach is supportive yet consultative and when required, assertive. By employing all these traits coupled with her extensive knowledge of the market and the real estate industry she offers a service that is enviable and simply put, ensures results. If you’re looking to purchase the right property for your specific requirements, Wendy is your woman.”

When I visited Chris and Natalie a few months after they moved in, I asked them what they would have done differently had they had their time again.

Their response was …

“we would have engaged you sooner.”

ASHGROVE
BRIEF | FAMILY HOME / INTERSTATE RELOCATION

T and K reached out to me to help them secure a new home for their young family in Brisbane. They had been renting a house in the suburb of Wilston for a few months and had recently relocated from Perth for K’s work.

Being working professionals and having no real knowledge of the Brisbane property market, T and K engaged me to help them find and secure a family home on Brisbane’s northside. It needed to be located in a family friendly area and be convenient to the city where K worked.

We spent around 5 months reviewing potential homes and the particulars of the Brief changed many times throughout this period. We needed to get it right as T and K planned to live in this home for many years to come. Rushing this purchase and risking buying the wrong home was not an option but at the same time, the tenancy deadline on their lease was looming.

Finally, the house in Caneby Street presented itself. I knew the selling agent and was able to negotiate a price and terms that worked for both parties. T and K moved in shortly after the settlement date and have plans to undertake some cosmetic renovations to really make it their own in the coming months.

 

What the Clients had to say…

“Thank you very much for all of your assistance with finding our Queensland home. We are really loving our house and getting to know our neighbours and the area.

We really liked your approach – and we think that is what sets you apart from your competitors. You were organised and structured, yet able to be flexible when needed – and most important, you were always super patient!!!

We will come back to you when we purchase our next property and would have absolutely no hesitation in recommending you to any of our friends.”

PETRIE
BRIEF | FAMILY HOME

J and L approached me to negotiate the purchase of a home they had spotted in Petrie. As the couple knew they would become emotionally involved in the process, they engaged me to negotiate the deal on their behalf. Following a number of back and forths between the parties, we successfully secured the home (and even managed to write the chickens into the Contract!)

 

What the Clients had to say…

“We are growing our overall investment portfolio, and put simply, the best thing we’ve ever done with property was engaging Wendy.

We’re suspicious folk, and particularly when it comes to real estate as that suspicion is generally justified. But the thing with Wendy is there isn’t a catch, sale, hook or stuff up, she is simply legit the whole way through. What’s more, if you ever look at her fee and question it, I can hand over heart say it is worth every penny, and this is based on simply maths: having her EASILY freed up 60 hours of our time hunting, negotiating, managing, inspecting, and travelling.

This time and stress is something we simply don’t have to give. On top of that, you get the benefit of a qualified professional’s advice, negotiation, task management and delegation (keeping solicitors, financiers, agents in check), and her contacts – which all hold intangible value.

She’s the kind of person you would trust referring your grandmother to.”

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